What should I do if my package was damaged?

If you received a damaged package, please take the following steps as soon as possible:

1. Document the damage: If possible, take photos of the package before opening it, including the packaging and visible damage.
2. Keep the packaging: Retain the original packaging, as it may be important during the complaint review process.
3. Check the contents: Carefully inspect the contents of the package for any damage. Pay attention to the nature of the damage and its potential impact on the item’s value.
4. Contact the carrier: If the package was damaged during transport, get in touch directly with the courier or delivery company and file a complaint.
5. Contact the auction organizer: If the damaged package involves an item purchased at auction, contact the auction organizer responsible for the shipment. Notifying them about the damage will help facilitate the resolution process, including a possible return or replacement of the item.